Monday, July 24, 2017

Starting with a Strong Foundation

Building Customer Relationships: Part 2


Now that you're starting with a clean slate, it's time to build up a strong foundation with your customers.  This foundation is built upon what many would consider to be "the basics".  Treat your customers with respect, be patient and understanding with them when they ask for support, don't try to win an argument, ask good questions to guide them to the solution they need, etc.  But what is the biggest factor, the best thing you can do to build a relationship with your customers?

Love them.


You have to love your customers.  This is something that is easier said than done, of course.  It's easy to love the customers you have when they are easy to work with, when they are happy to be speaking with you, or when they want to tell you how great your product or service has been working for them.  It's not so easy when they call in upset or frustrated, or when things aren't working the way they want them to and they take their frustration out on you.

We have all experienced both types of customers (and we have all probably been both types of customers ourselves too), and once we have one bad encounter with a specific customer, it's hard to love them in the future. To love difficult customers, you need to change your mindset.  Every day is a new day.  Every conversation is a new conversation.

So when you recognize their number calling on the phone or see a notification of a new email from them, before you pick up that phone or start going on a rampage with your email response, make a mental note to: 1) remember that you have been in their shoes before, 2) erase any negative thoughts of conversations you've had with them in the past, and 3) go into the conversation with positivity and excitement.  If you do, your attitude will rub off on them making the conversation go much smoother.

The other major foundational piece of building strong customer relationships is....

Good communication.

  • Ask your customers questions, make sure you have a clear understanding of exactly what it is that they need. 
  • Communicate with them regularly to ask how your product or service is working for them making sure they are satisfied with you and your business.  
  • Don't just stick to small talk, get to know your customers.  Understanding who they are and how they think can allow you to service them better.  

For example, some people are so detail oriented that they can't step back and see the bigger picture of how things will fit together.  Others are the opposite: they see the big picture and how a project should look when it's finished, but can't understand all of the smaller steps that must be taken first. 

A few years ago, we had our bathrooms redone in our house.  When the tiler was laying out the shower tiles, I didn't understand why he started in the middle of the wall instead of just starting on the edge and working his way down.  He said he does it this way so that the tiles on each end of the shower are the same size.  In this situation, I was thinking about the big picture, rather than the details.  Just based on our conversation, he could understand my way of thinking and was able to explain in way that made sense to me.

Getting to know your customers can help you see the way they think: are they detail oriented, or a big  picture thinker, or something else?  Once you know this, you can communicate more clearly with them, as the tiler did for me.




Friday, July 14, 2017

5 Customer Mistakes you Could Easily be Making

Building Customer Relationships: Part 1


Managing customers and ensuring their satisfaction is one of the biggest concerns of any business.  The happiness of your customers allows everything else to fall into place.  Happy customers lead to happier employees, positive reviews and word-of-mouth, more business, and more revenue.

But what are you doing that could be hindering your relationship with your customers?  Here are a few common customer mistakes you could easily be making.



1. You Don't Know Them

It's important to know your customers.  Know their name, know the products and/or services they like to use, and know the problems they have had in the past.  Knowing your customer's history can go a long ways to improve satisfaction.  The more you know about your customer, the better you can serve them in the future.

2. Minimal Communication

Customers like to know that they are cared for and that they have the support available to them when they need it.  Now, you don't want to bombard them by calling them every few hours just to check in, but stay connected with them, and connect with them on multiple channels (through email, phone, social media, etc.).  Make sure they have what they need and that any concerns or questions they have are resolved.  

3. One-Size-Fits-All Solution

When it comes to your customers, there is no one-size-fits-all solution.  Every person you serve has different requirements and different needs for a solution.  You must be able to understand the different needs they have and cater your products and/or services towards that.  Make them know that you are willing to work with them to find the perfect fit that they need.

4. Sending Them in a Loop

Make sure that you take a direct approach when your customers contact you.  There's nothing they hate more than having to be put on hold for extensive amounts of time and be transferred around from Person A to Person B to Person C.  Make sure you ask enough questions and get enough clarification from them to know exactly who it is that they need to speak to.

5. Having Inaccurate Data

Living in the 21st century, technology and data are inevitable in a business.  As your business grows, your amount of data will become almost overwhelming, so use technology to organize and take control of it. Customers like to see all the details of what they're paying for.  If you can organize your data in a way that gives your customers precise dates, times, notes, materials used, etc., you not only make your customers happier, but you protect yourself and your employees by being able to prove that you've done the work.



Customer satisfaction is key to any business.  Start to take a look at how you interact with your customers.  What customer mistakes have you been making?  What has been making them happy vs. unhappy?  If you want to start building up your relationships with customers, it's important to start with a clean slate.  Recognize the bad habits you've fallen into and get rid of them.  Once you do, you can start to build a new foundation with your customers, and that starts with good communication.

To learn about IndusTrack and the solutions and tools that we offer for workforce management and in-vehicle GPS tracking, visit our website or contact us at (612) 746-4017 ext. 1. 

Friday, May 26, 2017

IndusTrack Launches Smartphone and Tablet App Ideal for Scheduling and Monitoring Snow Removal Businesses

Snow removal businesses often face huge difficulties that other mobile workforces hardly ever have to consider. IndusTrack recently announced the launch of their IndusTrack Smartphone and Tablet app designed to make scheduling, monitoring and coordinating snow removal businesses much more simple and easy. Early users couldn’t be happier.
There’s little doubt for anyone who has worked within it even briefly, the snow removal business comes
along with problems that can appear both quickly and frequently. With customers generally demanding jobs be finished on time, being able to answer these issues quickly can be the difference between a business’s success and failure. Scheduling software experts IndusTrack recently announced the launch of their IndusTrack Smartphone and Tablet app offering a way to more easily schedule, monitor and coordinate snow removal businesses in a win/win all around.
“We understand the ins and outs of snow removal businesses and our IndusTrack Smartphone and Tablet app was developed with that in mind,” commented a spokesperson from the company. “For a smart snow removal company, this can be the set of tools that puts them over the top to more profitability, less stress, more satisfied customers, and even happier employees.”
According to IndusTrack, the app allows companies to track the amount of time their workers spend on plowing vs salting and sidewalk service. The app also allows users to monitor job statuses, to do easy reports for billing, to track materials used for each customer’s job, to provide proof of service to customers, and deliver information accurate to the minute for the highest level of tracking ability.
Users have given the snow removal app positive feedback across the board.
Frank I., from Boston, recently said, “This is no exaggeration – IndusTrack changed the way we approach our snow removal business, almost completely and for the better, when it comes to making sure our business runs smoothly. Worth every penny. Five stars and fully recommended.”
For more information be sure to visit:
http://www.industrack.com/Ice_and_Snow_Removal.html
About IndusTrack
IndusTrack is a complete mobile workforce solution. They offer scheduling, timesheets, mobile forms, GPS and asset tracking. Their one-source platform is also integrated with QuickBooks and other back office software. Prior to IndusTrack, the founders started the design and consulting service business, Spectrum Solutions in 2002. As Spectrum, the team designed hundreds of GPS tracking/wireless solutions for other companies. The company had more than 40 engineers and was considered the premier design services business. In 2008, IndusTrack was created by this deeply experienced team brought together to address market challenges with tracking fleet and mobile workers.
For more information, visit: http://www.industrack.com
Media Contact
Company Name: IndusTrack
Email: support@industrack.com
Phone: 612-746-4017
Address:10700 West Hwy. 55, Suite 270
City: Plymouth
State: MN
Country: United States
Website: http://www.industrack.com
Source: ABNewswire

Landscape Management Magazine Highlights IndusTrack Snow Plow App

Landscape Management Magazine focuses on providing content that helps industry professionals to grow their businesses.  IndusTrack's single software platform was mentioned by the magazine in one of their posts:
http://landscapemanagement.net/industrack-business-solution/
IndusTrack offers a package that includes in-vehicle hard-wired tracking, software, data plan and a mobile app specialized for snow removal in a single software platform. Combining hard-wired GPS tracking and mobile time tracking provides accurate and verified data for payroll and customer billing, as well as a live job status tracker so users can make quick and informed business decisions.

IndusTrack Announces Launch of new Time Tracking Product for Multiple Industries



Minneapolis, MN,  March 1, 2015

There's few things more important for someone managing a mobile workforce than being able to accurately manage and track the time of their workers.  In an effort to provide a much needed solution is this area, mobile workforce solutions experts IndusTrack recently announced the launch of IndusTrack, an innovative new time tracking product.





If there's anything that hurts a business that relies on a mobile workforce's bottom line, it's poor time management.  With small losses adding up over time, and multiplied by the size of the team working for a business, the costs of poor time tracking become more and more clear.  Pioneers in the mobile workforce solution industry, IndusTrack, having clearly identified this problem, developed and recently released a winning time tracking product as a solution.  The early feedback has been remarkably positive.



“IndusTrack time management software offer a lot more than traditional tools, it has a complete workflow process build in for supervisor and accounts approval,”  Raz Bajwa, CEO IndusTrack.  “IndusTrack is a game changer in this area.  Simple to install and use, it makes managers, payroll and even works jobs much more simple.  All while saving money by being sure time isn't being wasted or misreported.”





IndusTrack is being adopted in a wide range of industries including HVAC/Plumbing, Snow and Ice Removal, Rental, Trucking, Delivery, and much more.



Reviews have given IndusTrack very favorable feedback.



Brian S., from Illinois, recently said, “We have a medium HVAC company and IndusTrack has really helped us be able to get our time management issues under control quickly.  All the chaos is gone and we couldn't be happier.  It's worth every penny.  Five stars and fully recommended.”





About IndusTrack:


IndusTrack is a complete mobile workforce solution. They offer scheduling, timesheets, mobile forms, GPS and asset tracking. Their one-source platform is also integrated with QuickBooks and other back office software. Prior to IndusTrack, the founders started the design and consulting service business, Spectrum Solutions in 2002. As Spectrum, the team designed hundreds of GPS tracking/wireless solutions for other companies. The company had more than 40 engineers and was considered the premier design services business. In 2008, IndusTrack was created by this deeply experienced team brought together to address market challenges with tracking fleet and mobile workers.
http://www.industrack.com

IndusTrack Launches All-in-One Scheduling and Dispatching Mobile Workforce Management Solution


MINNEAPOLIS, MINNESOTA, MAY 10, 2015
IndusTrack has announced the launch of a brand new mobile workforce management solution. This newly released product helps companies in the service industries, such as HVAC, cooling, plumbing, landscaping, mechanical, electric, and construction.



Professionals in such industries are faced with a challenging dilemma when it comes to managing their workforce. Thus far, even with the vast technological advances in workforce management in recent years, complicated desktop applications are still being used. Such software is difficult for a newcomer to operate, requiring training time and education before being used. These programs also tether users to their desktops.



The newly launched all-in-one scheduling and dispatching mobile workforce management solution from IndusTrack brings such management into the cloud. Professionals can work on the go from their laptop, tablet, or smartphone to seamlessly improve billing effectiveness while reducing overhead costs. Schedules can be built with just one quick action, projects can be effortlessly managed, invoices can be sent, and analytics can be received with the new app from IndusTrack.



The company is focused on creating user-friendly, easy to use, integrated platforms for businesses of all sizes across a wide expanses of industries. These programs are simple to customize, making it easy to work with teams. The innovative scheduling and dispatch system connects managers, supervisors, and teams to make project management and client support simple, stress-free, and ultra-organized. Within one platform, invoices can be generated and sent, critical data can be analyzed, projects can be monitored and managed, and schedules can be created and divided by group and department.



About the app, which went live in January 2015, a recent client said, "We wanted a single software solution that can do time tracking, scheduling, mobile forms, and fleet tracking, Industrack is the only company we found that can do it all." A comprehensive workflow management product, IndusTrack’s scheduling and dispatch platform negates the need for an array of bulky applications and programs that must be independently used. IndusTrack’s platform ties together all the loose ends that are found as an obstacle to departmental success by connecting accounts, teams, and projects.



IndusTrack was launched in 2008 to pinpoint market challenges and business needs to deliver comprehensive digital solutions. With unparalleled customer support and on-site installation and troubleshooting services, IndusTrack is proud to offer industry leading, comprehensive packages for managing business from anywhere. More information can be found at http://www.industrack.com/



About IndusTrack



IndusTrack is a complete mobile workforce solution. They offer scheduling, timesheets, mobile forms, GPS and asset tracking. Their one-source platform is also integrated with QuickBooks and other back office software. Prior to IndusTrack, the founders started the design and consulting service business, Spectrum Solutions in 2002. As Spectrum, the team designed hundreds of GPS tracking/wireless solutions for other companies. The company had more than 40 engineers and was considered the premier design services business. In 2008, IndusTrack was created by this deeply experienced team brought together to address market challenges with tracking fleet and mobile workers.



Contact



IndusTrack

10700 West Hwy. 55, Suite 270

Plymouth, MN 55441

Phone: 612-746-4017

Website: http://www.industrack.com