Tuesday, September 30, 2014

Service Businesses are Under-invoicing

Under-invoicing is a bigger issue than service companies realize. In an effort to provide the best customer service and keep employees happy, service companies often end up getting the short end of the stick.

If you own a fleet of vehicles for your business, then you know how difficult it can be keeping track of all your drivers and vehicles. You want to ensure they’re being productive and maximizing profitability. Fleet tracking is an invaluable tool in managing your field staff.

Service businesses, such as plumbing, heating, cooling, HVAC, landscaping, electric, and mechanical contractors are continuously trying to create efficiencies. Unfortunately, they are using the paper-based and phone-based systems,which leads to more work for the staff and creates frustration for the customers and field employees.

IndusTrack’s One Source platform can allow you to increase your revenue. You’ll be able to bill more accurately for your employees’ time on-site. Often times field employees gets wrapped up in the work and forget to write down their time on job-Companies are under-invoicing and losing money on a daily basis because of this reason alone.
There are times when customers will dispute the invoice for the time spent on a job, and this can be easily cleared up with proof from digital records. The software in combination with the AVL module in the truck automatically detects how much time is spent on customer location.

IndusTrack has created a unique algorithm which auto-creates geofences. Now companies don’t have to create thousands of geofences by hand. Using auto-geofences and sophisticated methods, IndusTrack generates a report that shows by customer name the time spent on a job, when the field employees were there and when they leftdigital proof for you to invoice accurately and not leave any money on the table.  

Tuesday, April 1, 2014

Fleet Tracking with Verizon Wireless

Is having a good wireless carrier important for fleet tracking? How do wireless carriers such as Verizon play a role in GPS tracking? GPS tracking uses a satellite to track vehicle locations. The location data is then sent back to a tracking company, such as IndusTrack, using a wireless network.
There are instances where data is sent back using satellite technology, but this is very rare. GPS tracking devices have on-board memory. This means that if a cell network is not available, the data can be stored and sent later when a cellular connection is available. This is effective if you are only looking at data at the end of the day or you do not need the real time location of vehicles. IndusTrack uses the Verizon network to provide near real-time information about vehicle locations. The data is sent from the devices every 30 seconds and, through the Verizon network, transmitted very quickly back to the IndusTrack cloud software. There are many GPS tracking companies who send data every one to two minutes, and with a network delay and poor coverage, it can be delayed even further. With 30 second updates and the coverage and reliability of the Verizon network combined with IndusTrack software, dispatchers can focus on doing their jobs instead of the reliability and performance of the data. These quicker updates and the reliable Verizon network provide a very accurate picture of the path of a vehicle. For example: on post route analysis using breadcrumb types of reports, the path is plotted by connecting each update. If the updates come every two mins, with non-reliable networks, it makes it very difficult to trace the exact path. In those two to four minutes, a vehicle might turn a few times or get into an accident. Now, with an unreliable network, critical pieces might be missed. Partnering with Verizon and IndusTrack will give you peace of mind so you can focus on your core business.